Given the numerous risks to be found on the Internet today, effective antimalware software is essential when going online. If a user is unable to install or activate their security program, or it is not working as expected, rapid help from an expert is called for. Arguably the quickest way of getting assistance is to pick up the phone and speak to one of the manufacturer’s support agents. The aim of Support Tests is to assess how quickly and effectively the vendor’s support services cope with typical questions.
This report was initially requested and commissioned by PCgo and PC Magazin Germany.