At Symantec, we are proud to be one of the world’s leading certificate authorities. We strongly object to the action Google has taken to target Symantec SSL/TLS certificates in the Chrome browser. This action was unexpected, and we believe the blog post was irresponsible. We hope it was not calculated to create uncertainty and doubt within the Internet community about our SSL/TLS certificates.
Google’s statements about our issuance practices and the scope of our past mis-issuances are exaggerated and misleading. For example, Google’s claim that we have mis-issued 30,000 SSL/TLS certificates is not true. In the event Google is referring to, 127 certificates – not 30,000 – were identified as mis-issued, and they resulted in no consumer harm. We have taken extensive remediation measures to correct this situation, immediately terminated the involved partner’s appointment as a registration authority (RA), and in a move to strengthen the trust of Symantec-issued SSL/TLS certificates, announced the discontinuation of our RA program. This control enhancement is an important move that other public certificate authorities (CAs) have not yet followed.